1. Hours of Operation

FlowerAdvisor operates 24 hours a day, 7 days a week. Customers may place orders online anytime through our website.

Delivery during public holidays may be arranged according to the delivery policy and operational availability in each destination country. For urgent delivery requests, customers are encouraged to contact our local hotline numbers for further assistance.

2. Prices and Payment Procedure

We accept payment through Visa, MasterCard, and PayPal. All prices displayed on the website are subject to change, especially during festive seasons such as Valentine’s Day, Chinese New Year, Easter, Mother’s Day, Christmas, and other major celebrations.

Any price adjustment during festive or peak seasons will be reflected on the checkout page before payment is completed. Once your order has been successfully placed and confirmed, you will receive an order confirmation email.

3. Singapore Flower Delivery Schedule

For deliveries within Singapore, the earliest available delivery time slot will depend on the time your order is placed and confirmed.

4. International Flower Delivery Schedule

For international flower delivery, the earliest delivery time slot will depend on the local cut-off time and delivery availability in the destination country.

International delivery schedules may vary depending on the country, city, local florist availability, and public holiday arrangements.

5. Delivery Time During Peak Seasons

During festive and peak seasons such as Valentine’s Day, Chinese New Year, Easter, Mother’s Day, Christmas, and other major celebrations, delivery time may be extended due to high order volume.

However, we will make every effort to deliver your order on the selected delivery date, unless otherwise stated or informed by our team.

6. Delivery Charges

Delivery charges will be displayed on the checkout page before payment is completed. The final delivery fee may depend on the delivery location, product type, delivery date, and delivery requirements.

In the event that an order cannot be delivered due to incorrect recipient details, incomplete address information, or the recipient being unavailable at the delivery location, a re-delivery charge may apply for each subsequent delivery attempt.

7. Alcohol Products

By purchasing alcohol-related products from FlowerAdvisor, the sender confirms that the recipient is of legal drinking age in the destination country.

FlowerAdvisor reserves the right to conduct age verification upon delivery. If the recipient is found to be below the legal drinking age, the delivery may be withheld or cancelled according to applicable regulations.

8. Cancellation of Orders

Cancellation requests must be made at least 3 days before the scheduled delivery date.

A 50% cancellation charge will apply for cancellations made less than 3 days before the delivery date. Non-delivery caused by incorrect or incomplete delivery details will be treated as an order being withheld, and no refund will be issued. However, our team may contact you to arrange an alternative delivery option where possible.

Please note that cancellation policies may differ during festive or peak seasons.

9. Substitution Policy

FlowerAdvisor reserves the right to substitute any item in an arrangement with another item of equal or higher value, depending on stock availability.

While we always aim to prepare your order as shown on the website, certain flowers, colors, materials, baskets, vases, or decorative items may be replaced with suitable alternatives when the original items are unavailable. Any substitution will be made with the intention of maintaining the overall look, value, and quality of the arrangement.

10. Change of Particulars

Any changes to order details, including delivery address, recipient information, card message, contact number, or other delivery-related particulars, must be requested at least 1 day before the scheduled delivery date.

Changes requested on the delivery date may not be guaranteed, especially if the order has already been prepared, dispatched, or handed over to the delivery team.

11. Exchanges and Refunds

All goods sold are non-exchangeable and non-refundable unless the product or service is found to be defective in terms of workmanship or quality.

For any complaint, customers are required to email a clear photo of the gift within 24 hours from the time it is received. FlowerAdvisor and its management will review each case carefully and reserve the right to determine the final resolution.

12. Essential Information

All complaints must be submitted within 24 hours of delivery. If the product or service is found to be defective in workmanship or quality, FlowerAdvisor may offer a full replacement or refund of the purchase price, subject to case review and approval.

Complaints submitted after 24 hours may not be eligible for replacement, refund, or compensation.

13. Disclaimer

FlowerAdvisor and its management reserve the right to reject orders at their discretion.

Please note that all terms, conditions, delivery policies, and service arrangements are subject to change without prior notice.

14. Promotion and Updates

By purchasing from FlowerAdvisor, customers agree to receive promotional materials, updates, and marketing communications from FlowerAdvisor. Customers may unsubscribe from promotional emails where applicable.