FAQ

• Select the destination country or delivery location
• Browse and choose your preferred flowers or gifts
• Select the delivery date and available time slot
• Add recipient details, a card message, and any available add-ons
• Review your order and complete the payment
• Receive your order confirmation and track the delivery status

You can track your order at FlowerAdvisor tracking page https://www.floweradvisor.com.sg/tracking-order

You can find the products you wish to buy by using the search bar on FlowerAdvisor

We suggest you register to get maximum benefits such as exclusive promotions, rewards, and many additional discounts

Order cancellation for local and international deliveries is only possible if the payment has not yet been successfully confirmed. If payment has already been completed, cancellation requests must be submitted at least three days before the scheduled delivery date. A 50% cancellation fee may apply to requests submitted less than three days before delivery. Orders that cannot be delivered due to incorrect or incomplete recipient details may be placed on hold and may not be eligible for a refund. However, FlowerAdvisor will contact you to discuss an alternative arrangement whenever possible. Cancellation policies may differ during peak seasons and major festive periods.

For some countries such as Singapore and Indonesia, order and delivery will still be processed on Saturdays, Sundays, and public holidays. Contact us for further details

You may receive a cancellation email if Payment by bank transfer method has not been received or verified. If you think you have paid, please contact us Payment by credit card method failed or was not verified successfully Orders do not comply with the terms and conditions of shopping at FlowerAdvisor

If the information you need is not available in the product description column, please contact us for further info

Changes to particulars such as an address, card message, and all details related to delivery must be made at least 1 day before delivery

FlowerAdvisor doesn't have an offline store and currently serves online purchases 24/7

We value your business and are willing to help you make an order and customize your order. Please contact us through Phone/Email/WhatsApp/Live Chat for further assistance

Specific timing delivery only available for delivery to Singapore. However, you will be charged for extra delivery For particular timing between 10 AM – 10 PM You will be charged SGD 25 For specific timing between 10 PM - 12 AM You will be charged SGD40

Yes, we provide free delivery charge to big cities such as capital cities. Contact us for more details

Currently, we have three options of delivery timing: Timeslot 1: 9 AM - 1 PM – payment confirmed at least 24 hours or one day in advance Timeslot 2: 1 PM - 6 PM – payment confirmed on the same day of the delivery date before 2:00 PM Timeslot 3: 7:00 PM – 10:00 PM - payment confirmed on the same day of the delivery date before 5:00 PM

Yes, it is possible For Singapore Flower Delivery Order Placed and Confirmed Earlier Delivery TimeSlot Before 11 AM Same day 1 PM - 5 PM Before 3 PM Same day 7 PM - 10 PM Before 5 PM Same day 10 PM - 12 PM After 5 PM Next day After 1 PM International Flower Delivery Order Placed and Confirmed Earlier Delivery TimeSlot Before 10 AM Same day Before / On 1 PM 10 AM - 2 PM Same-day After 2 PM After 2 PM Next Day Delivery

Currently, a pick-up order is not available. We will deliver your order following regulation of handling and delivery during pandemic (using contactless delivery

If you do not have the exact delivery address, we will do our best to locate your recipient. However, unless we receive a physical address from the sender, we can not be held responsible for inaccurate or misplaced deliveries. A phone number for the recipient, in many cases, allows us to locate the recipient

Do send us a photo of the delivered product within 24 hours from the time received. We will communicate with you for the best solutions; refer to the picture sent

Please contact us immediately to solve the problem.

FlowerAdvisor provides a variety of payment method options as follows Bank Transfer Credit Card Amex, Visa & Master logo Electronic payments Internet Banking

Please find the requirements of submitting a return or refund request below Please inform us of your order number Send us the photo of the product within 24 hours from the time received The product should remain the same as delivered. Do not open the product / the packaging / the wrapping Reasons for the return/refund